Lodging Policies

Please call our main switchboard at 540.289.9441 or email frontdesk@massresort.com your questions. 

• Check-out is promptly at 10 am for condo guests and 11 am for hotel guests. Please vacate your unit before the designated check out time to avoid a late fee. 
• Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please text “Check Out” to 888.984.4342. Shortly after you will receive a confirmation text message stating your reservation is complete. Please place your keys on the counter. 
• Guests may also drop your keys at the express check-out boxes located at the General Store, The Market at Massanutten Station, in the North Lobby, or the South Lobby. 
• Guests staying at Regal Vistas must return your keys to the drop box and leave the garage door remote in the garage on the hook. 

Please do the following before checking out: 

• Return relocated furniture, kitchenware, and other items to their original location.  
• Load dishwasher and start wash cycle (if applicable).  
• Empty refrigerator and place all trash in appropriate outside receptacles.  
• Remove all food items from units. Unopened, non-perishable items may be given to the local food bank via the food donation box in the Woodstone Lobby.  
• Check unit for personal items.  
• Turn off all lights.  
• Turn thermostat to 65° in winter or 75°F in summer. 

• Call our Reservationist at 540.289.4952, Mon - Fri 9 am - 6 pm | Sat 9 am - 1 pm or email rentals@massresort.com anytime. We strive to return all messages within 24 hours. 
• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo. 

Rental Policies

• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo. 
• Rent must be paid in full at the time of check-in. 
• If you cancel your reservation within 7 days of your scheduled arrival date you will be refunded the lodging total minus a $75 per room cancellation fee. 
• If you do not show for your reservation on the scheduled day of check-in you will forfeit the remainder of your reservation. 
• No refunds are given for early departures, no-shows, or unused package items. Repeat cancellations or no-shows are subject to additional terms. 

Resort Fee

• All accommodations are subject to a daily Resort Use Fee.
• You may access the facilities prior to check-in by pre-registering with the Front Desk. 

Wi-Fi

• Massanutten Resort offers complimentary WiFi internet access in condos, hotels, and most common areas! Massanutten Condo WiFi offers 40 mbps download & 10 mbps upload speeds on unlimited devices. 
• Public WiFi internet access is also available at the Business Center at Massanutten Station. 
• Massanutten Resort is solely responsible for connectivity issues. Should you experience connectivity issues, please call maintenance at 540.289.4943 or Resort ext 5304. 

Resort Smoking Policy 

All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close deck/patio door when smoking outside. Please properly dispose of your cigarettes and cigars. v

Thank you for making Massanutten Resort your vacation destination and look forward to seeing you soon. We understand that plans may change, and want to help you should you need to make changes to the Massanutten Owned Rental Lodging or ticket reservation that you have made. 

Massanutten Owned Rental Lodging

Cancellations must be made at least seven days prior to arrival to cancel without penalty. Cancellations within seven days of your scheduled arrival date will incur a $75 per room cancellation fee. Failure to show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation. Repeat cancellations or no-shows are subject to additional terms.

Reservation Modification Policy

Condo and hotel reservations are subject to a $25 change fee. No refunds are given for early departures or unused package items.   

How to Cancel or Change Your Lodging Reservation

Cancellations and changes may be made during Massanutten Rental Services hours - Mon - Fri 9 am - 6 pm | Sat 9 am - 1 pm. Please call 540.289.4952 or email rentals@massresort.com.

Condo Vacations

• Kitchen Linens (2 dishcloths, 2 dish towels, 2 potholders) 
• Bed Linens 
• Towel sets (based on maximum occupancy) 
• A Complimentary Starter Pack that includes: 
• Bath Soap 
• Dishwasher Detergent 
• Paper Towels 
• Dishwashing Soap 
• Trash Liners 
• The Resort can also provide pack and play cribs and highchairs - subject to fees and availability. 

Items to Bring 

• Coffee Filters & Coffee 
• Bath Tissue 
• Laundry Detergent 
• Pool/WaterPark Towels 
• Salt & Pepper 

Hotel Vacations

All rooms include coffee makers, refrigerators, flat-screen TV, cable, telephone, balcony, and sitting area. 

Forgot something? No problem! The Market at Massanutten Station and the General Store are both on-site and offer groceries, health and beauty aids, souvenirs and other essentials. 

The Massanutten Resort's dog fee in designated condos is $225 per dog under 70 lbs. The dog fee for Dog-Friendly Hotel Rooms is included in the rental rate. Guests will be required to sign a release of liability and waiver (found here) stating that they understand and will adhere to all dog rules (listed below). Additional fees may be charged if significant extra cleaning is required after your stay. Maximum two dogs per reservation. At this time, no dogs over 70 lbs. or pets other than dogs are allowed on the resort. 

• You must have a confirmed reservation with Massanutten Resort prior to filling out this request to bring your dog form. All approved dog-friendly reservations will be required to sign a release of liability and waiver stating that they understand and will adhere to the Massanutten Resort Pet Policy.

• Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. 
• A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a condo and common areas if a non-approved pet is identified in any condo or in the Resort. 

• "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. 

• Service animals may be identified at check-in. 

• Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit. 

• Emotional Support Animals: Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules).

We do have a few rules for our four-legged friends: 

Select rooms are designated dog-friendly. Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. Please use the Request To Bring Dog tab to submit your request.

1. Your dog(s) must be fully trained, appropriately restrained, and comply with local legislation requirements. 
2. Dogs must be fully vaccinated, and proof must be made available to Resort staff if required. 
3. Dogs must have current nametag with identification and current rabies tag to be worn at all times. 
4. Dogs to be kept on a leash in all public areas. 
5. Dogs are allowed in outdoor parks, dog-friendly condo areas, and outside dining at VA BBQ & Pizza Co, Base Camp, and Campfire Grill. 
6. Dogs are not allowed inside of public Resort buildings including the Indoor/Outdoor WaterPark, recreation centers, inside dining locations, The Spa at Massanutten, Massanutten Conference Center, ski lodge, and ski/bike rental shop. 
7. Dogs are not allowed on the golf courses, chairlift rides, and indoor/outdoor pools & public buildings. 
8. Dogs are not allowed at Resort sponsored activities/events. 
9. The guest (dog owner) is responsible for cleaning up after your dog while on the property. 
10. If you are leaving your dog alone in the room, please position the sign on the door to say your dog is in there unattended. No attempt will be made by Resort staff to enter your room if a dog is present in the room unattended. The guest (dog owner) must be in the room when it is being serviced. 
11. Please be mindful that we have a “no barking” policy. Barking must be curtailed to ensure fellow guests are not inconvenienced, both in your guest room and in the public areas. Extra fees, up to but not limited to, full room rate compensation may be assessed to your account if the dog causes disturbances leading to compensation for other guests. 
12. You (dog owner) is responsible for any property damage or personal injury caused by your dog. 
13. Resort staff shall have the sole discretion to determine if the Pet Policy is being violated or if a dog is infringing on the enjoyment of other guests. Service dogs are exempt from the Pet Policy and are welcome in all public areas around the Resort.
14. Review our full pet policy here. 

The dog park is located at James E. Lambert Park at Woodstone. 

The park features a fenced in area that is split into two sides, one side for large dogs and another side for small dogs. Each side features a dog water fountain. The dog park is open to Resort guests and MPOA members only. 

Dog Park Rules 

1. Users of this park do so at their own risk. You are responsible for any injuries or damages caused by any dog you bring to the park. 
2. Please pick up and dispose of dog waste. 
3. All dogs must be at least 4 months old and current on all vaccinations. 
4. Dogs must be on a leash outside of the fence. 
5. Dogs must always be supervised within the dog park. 
6. Please keep your dog from jumping on other dogs or people. 
7. Aggressive dogs must be removed immediately from the park. 

• If you have a 911 emergency from your condo/room, if possible please use the condo/room phone instead of your cell phone. The 911 dispatcher can find your location by using the condo/room phone. The 911 address for your condo/room is located on the inside (back) of your condo/room door. > 

Immediately evacuate the building and do not return until notified by emergency personal or security. Follow exit signs: Use the stairs, do not use elevators which may be disabled or take you to the fire.  

Move away from the building: Once outside, move to a safe location and wait for instructions from emergency personal or security. Some condos are equipped with fire pull stations, if you see or smell smoke or a fire pull the nearest fire alarm. 

mportant safety instructions for condo whirlpool baths. 

These instructions pertain to risks of fire, electric shock or injury to persons. Warning: These precautions should always be followed before operating your condo whirlpool bath. Failure to follow these instructions could result in personal injury, electrical shock or fire. Read and follow all instructions carefully. 

Danger: To reduce the risk of injury: 

Do not permit children to use the whirlpool bath unless they are closely supervised at all times. 

Use the whirlpool bath only for its intended use. Do not use attachments. 

The water in a whirlpool should never exceed 40°C (104°F). Water temperatures between 38°C (100°F) and 40°C (104°F) are considered safe for a healthy adult. 

Duration of use time should be limited to approximately 30 minutes, followed by a shower to cool down. Longer exposures may result in hyperthermia. The symptoms of this condition are nausea, dizziness and fainting, and it can be fatal. 

Lower water temperatures are recommended for young children and for extended use (exceeding 10 – 15 minutes). 

Pregnant or possibly pregnant women should limit whirlpool water temperatures to 38°C (100°F). Excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy. 

The use of drugs or alcoholic beverages before or during whirlpool use may lead to unconsciousness with the possibility of drowning. Never use the whirlpool bath while under the influence of alcohol, anti-coagulants, stimulants, antihistamines, vasoconstrictors, vasodilators, hypnotics, narcotics, or tranquilizers. 

Persons with a medical history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a whirlpool. 

Persons using medication should consult a physician before using a whirlpool bath since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation. 

Danger: To reduce the risk of injury, enter and exit the bath slowly. 

Warning: Never operate electrically connected devices in or near the bath. Never drop or insert any object into any opening. The bath should be drained after each use. Each bather should start their bath with fresh water. Do not use oil based additives in your whirlpool bath. Never run whirlpool bath dry. Do not operate this whirlpool bath unless the suction cover is attached over the suction inlet fitting and the jet assemblies are installed. There should be at least 2 inches of water above the highest jet location during whirlpool bath operation. 

Caution: Do not use harsh abrasives or solvents for cleaning this whirlpool bath. 

Wood Fireplaces  

Before using your condo’s wood fireplace, please read these instructions: 

• A canvas bag is provided for carrying logs into the condo. 
• During winter months, logs (stacked in small piles) are available in boxes a short distance from the condos. 
• Do not leave fire unattended at any time. 
• Do not clean fireplace yourself. Fireplaces will be cleaned by Housekeeping staff on check-out day. 
• Guests are responsible for any and all fire damage that may occur in their condo during their stay. 
• Starter logs may be purchased at The General Store. Wood boxes for wood fireplaces will be opened on the weekend after Labor Day and closed the weekend after Mother’s Day. 

Gas Fireplaces  

Please carefully read the following instructions before using your condos gas fireplace: 

• Do not attempt to light with matches. 
• Read instructions on inside panel of the fireplace before lighting. 
• Turn it off when unattended. 
• Do not operate the fireplace overnight while sleep. 
• If fire is accidently extinguished, please call Maintenance at extension 55045 or 540.289.4943. 
• Surface may become hot to touch, including glass and metal surfaces. 

Electric Fireplaces  

Please carefully read the following instructions before using your condos gas fireplace: 

• Turn it off when unattended. 
• Do not block vents where warm air comes out, keep free of debris and furniture. 
• Surface may become hot to touch, including glass and metal surfaces. 
• Do not operate the fireplace overnight while sleep. 

Please call maintenance for any fireplace related questions, concerns or assistance at extension 55045 or 540.289.4943. 

They are located in the kitchen under the sink in the condos and on the stairwell landings of each floor of the hotels. 

These items are strictly forbidden in hotel rooms and on hotel room decks. 

Hot Plates & Cooking  

Please do not leave stove unattended while cooking and unplug hot plates after use. 
 

Gas Grills  

Follow instructions on the gas grill to light. When lighting a gas grill, always keep the lid open to prevent a flash off from gas build-up. Do not light gas grill with a match or lighter. Turn off propane valve when not in use. Call maintenance for assistance lighting the gas grill extension 55045 or 540.289.4943. 

Amenities & Public Areas 

Use of any amenities, recreational facilities, and public areas is always subject to our rules and regulations. These rules and regulations are in place to protect you and everyone else using these facilities. In all cases, no tent or similar structure that is larger than 10’ by 10’ or that weighs more than 30 lbs. may be used or erected in any of these areas without our prior written approval.