Waterpark Safety

Massanutten outdoor waterpark water slide complex 37

Massanutten Waterpark Safety & Accessibility Guide

At Massanutten WaterPark we strive to create a safe and remarkable experience for all of our guests. Many water park slides and attractions incorporate height and weight safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience the ride. Extremely large or small individuals, guests who have heart, back or neck trouble, pregnant women, people who have had recent surgery, people with casts, braces, restrictive devices or certain disabilities may not be safely accommodated per manufacturer requirements. For example, height requirements are based on the size needed to properly fit in a tube and the level of maturity usually associated with a certain height. Massanutten WaterPark’s policies have been developed in consultation with industry professionals, based on the recommendations of the manufacturer, our past experience and our evaluation of each attraction using our knowledge of the attraction in both normal and emergency operating conditions. Our prime consideration is the ability of each person to endure the dynamics of an attraction without risk of injury to that person or other riders. Any guest who feels they may be affected by this policy is encouraged to visit our Guest Services counter at MerchanDice Surf Shop or contact us at 540.437.3387 or waterpark@massresort.com.

Know the Code. It’s Your Responsibility.

Massanutten WaterPark’s rules are as follows (subject to change; see posted Rules): 1. Please obey the Lifeguards & Attendants at all times. 2. Management reserves the right to refuse admittance to or to suspend privileges of any persons failing to comply with any rules. 3. People under the influence of alcohol or drugs are not allowed in the WaterPark. Children under the age of 12 must be accompanied by a responsible adult who will directly supervise them during the entire visit. 4. Guests with children under the age of 5 must be within arm’s reach of the child at all times. 5. Additional rules are posted at each attraction. People with infectious diseases, communicable diseases, or open sores are prohibited from using the WaterPark. 6. All guests are required to shower before entering the water. 7. All diaper-dependent guests must wear an approved swim diaper. 8. Proper swimwear is required. Exposed metal and loose strings are not permitted. 9. Only U.S. Coast Guard-approved floatation devices are permitted. 10. Lifejackets are provided at no additional charge on a first-come, first-served basis and must remain in the WaterPark. 11. No running, pushing, rough play, or shoulder riding in the pool areas. 12. Lockers are available and we encourage their use. We are not responsible for lost, stolen, or damage property. 13. Please leave rafts, balls, chairs, and all toys in your car. 14. We may close during inclement weather. The WaterPark maintains a Non-Smoking environment. 15. No outside food or drink is permitted. There is video surveillance at this facility. 16. Massanutten WaterPark is an aquatic environment. Be prepared to get WET!

Attraction Specific Information & Policies

The Pipeline

Learn to body board or surf on the FlowRider®, where 50,000 gallons of water each minute flow under you to create an ocean-like wave. It’s a great environment to test out some new bodyboarding and surfing skills. This is a strenuous ride.

Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides.

Physical Requirements:

  • Single riders only.
  • Riders must be free from health limitations, nervous disorders, or any other medical condition.
  • It is highly recommended that pregnant women and persons with a history of heart, back, neck, shoulder or joint problems do not participate on this ride.
  • Riders under the influence of alcohol or drugs are not allowed to ride. 

  • Riders must be able to swim in turbulent moving water.
  • Jewelry, hats, eyeglasses or loose articles of any type are not permitted on this ride as they may injure the participant.
  • Riders must be barefoot.
  • Riders may not have sharp or pointed objects on their clothing, this includes metal rivets.
  • The flowing water may pull off bathing suit tops, bottoms and loose clothing. 
Cover-ups are suggested.

Accessibility: The Pipeline is accessible by wheelchair, but wheelchairs may not be taken onto the rider area.


Frog Pond

Splash around in this pool, perfect for babies and toddlers. They will enjoy sprinklers, swings, and sliding down the frog’s tongue.

Height/Weight Requirements: This pool is for guests under 42 inches tall. Children under the age of 5 must have a designated responsible adult within arm’s reach of them at all times.

Physical Requirements:

  • The pool has a maximum depth of 12 inches.
  • All diaper-dependent guests must wear an approved swim diaper.

Accessibility: The area around the Frog Pond is accessible by wheelchair.  The Frog Pond is not sloped or zero-depth entry.Click on each logo for more info.

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